House of Bookkeepers — Refund Policy

Effective Date: October 12, 2025
Applies To: All services offered by House of Bookkeepers LLC, including Bookkeeping, QuickBooks/Xero/Wave Cleanup, Monthly Accounting, ITIN Application, and related advisory services.

1. General Policy

House of Bookkeepers is committed to ensuring client satisfaction with every service provided.
However, due to the professional nature of our work — which involves time, expertise, and government filing — refunds are subject to specific conditions outlined below.

2. Refund Eligibility

Refunds may be considered only in the following cases:

  • Duplicate Payment: If a client accidentally makes a double payment for the same service.

  • Service Not Started: If work has not yet begun or no files/documents have been reviewed or processed.

  • Unavailability of Service: If the requested service cannot be completed due to internal or technical reasons on our end.

Refunds will not be issued in cases where:

  • The client changes their mind after the service has started.

  • Required documents are not provided within the agreed timeframe.

  • The client provides incomplete, inaccurate, or invalid information leading to delays or rejection.

  • The IRS or third-party entities (banks, agencies, etc.) delay or reject an application due to reasons outside our control.

3. ITIN Services Refund Policy

Since ITIN processing involves document verification, FedEx shipping, and submission to the IRS:

  • Once the passport documents are verified/W-7  form is prepared, and the application package is shipped to the IRS, the service is considered in progress and therefore non-refundable.

  • If the client cancels before document verification begins, a 50% refund may be issued (to cover administrative and courier preparation costs).

  • If the IRS rejects the application due to our processing error, a full re-processing or refund will be provided at our discretion.

4. Bookkeeping & Cleanup Services Refund Policy

For bookkeeping, QuickBooks cleanup, or monthly accounting services:

  • If the service has not started, the client may request a full refund within 3 business days of purchase.

  • Once we begin auditing, categorizing, or reconciling transactions, the work becomes non-refundable, as time and effort are already invested.

  • If the client is unsatisfied with the results, we will offer 1 free revision within the original project scope before considering a partial refund.

5. Refund Process

  • Refunds must be requested in writing via email to support@houseofbookkeepers.com within 7 days of service purchase.

  • Approved refunds will be processed to the original payment method within 5–10 business days.

  • Refunds made via Stripe, PayPal, or Fiverr/Upwork are subject to their individual processing timelines and fees.

6. Exceptions

House of Bookkeepers reserves the right to deny refunds if there is evidence of:

  • Misuse of service or false claims.

  • Fraudulent chargebacks or disputes.

  • Breach of service terms or client dishonesty.

7. Contact

For refund inquiries or dispute resolution:
📧 Email: support@houseofbookkeepers.com
🌐 Website: www.houseofbookkeepers.com